A real person answers, usually within one business day.
A person reads every message and answers, usually within one business day. Ask about an order, a subscription, an ingredient, or whether this is right for you.
Details
Call or write
Monday to Friday, 9am to 5pm Mountain. info@saltandfield.com
To report a problem after taking it, email info@saltandfield.com with the batch number from the base of the jar.
Message us
Shipping, returns and subscriptions.
Returns: 30-day money-back guarantee, opened or not.
Send the jar back within 30 days of delivery, opened or not, and the money goes back to your original payment method. Email info@saltandfield.com with your order number and we’ll send a prepaid label; its cost comes out of the refund unless the jar arrived damaged or wrong. The refund is issued when the return reaches us. If a jar arrives damaged or wrong, send a photo within 7 days and it’s replaced, with no return needed.
Shipping, and when it goes out.
Orders ship within the United States only. Standard is $8, free on orders of $150 or more, after discounts. Express is $15 at any order total. Both are charged at checkout. You get tracking by email as soon as the order ships.
Skip, pause, change frequency or cancel from your account.
All of it is on your account page — no call or email needed, though we’ll do any of it for you if you’d rather write. Skip a shipment, change the date, pause, or cancel. Change the frequency between one jar every 30 days and four jars every 120 days; switching keeps your price. Changes made at least 48 hours before a shipment apply to it; later ones apply to the next. We email a reminder before each shipment with a link to these controls, and we’ll tell you 30 days before any price change affects your subscription.
